Memberships | Healthhaus | Taking fitness personally

FAQ

Membership Packages & Prices (July 2023)

Ayush Wellness Spa Healthhaus Silver Healthhaus Gold

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Milon ✔ ✔

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Ayush Wellness Spa ✔ ✔

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Technogym Kinesis®, ✔. ✔

free weights & cardio

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Myride® virtual classes ✔ ✔

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Annual membership 95 95 105

price (per month)

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Monthly membership 114 114 126

price

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Administration fee 75 75 75

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Membership freezing fee (July 2023)

You are entitled to freeze your membership for 1 month per membership year, at a cost of £25.

Please refer to your membership terms and conditions for full details about freezing your membership.

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Membership card fee (July 2023)

Initial card £10

1st lost card free of charge

Subsequent lost cards: £5 each (stolen cards will be replaced free of charge on production of a crime number)

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Direct Debit administration fee (July 2023)

You must not make any changes to your Direct Debit either through Harlands or your bank, unless requested to do so in writing by the Healthhaus membership team. Any changes made to your Direct Debit will result in a £25 administration fee* being applied by the Membership Team to reset and relink your membership package.

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Loan sweat towel fee (July 2023)

Loan sweat towels will be charged at £2 each

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Account debt (July 2023)

If you fail to pay any monies due or any cheque is returned unpaid or if any other form of payment is not honoured for whatever reason, we will charge an administration fee of £25, which we require to cover our costs of seeking to pursue such payment from you.

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Guest pass fee (September 2024)

Guest passes are £25.

Please refer to the guest pass section within the membership terms and conditions before booking.

Guests have complimentary access to:

Milon
Functional training suite & Kinesis
Cardio around the Milon Circles
Myride Virtual

The following facilities are available at a charge:

Pilates & yoga classes (£10) - may be booked the day before, but no sooner and must be paid for at the time of booking.
All other classes (£8) - may be booked the day before, but no sooner and must be paid for at the time of booking.
Personal Coaching, equipment Pilates classes (1:1 and duets) and 1:1 GYROTONIC® are available at non-member rates

Guest passes for Ayush Wellness Spa must be booked and paid for separately, directly with the Spa.

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Ayush Wellness Spa Hygiene & Safety

get copy from CC member email Jan/feb 2024

https://mail.google.com/mail/u/0/?pli=1#search/constant+contact/FMfcgzGwJmNcLlcNkRSNSZTDkdVvjfsz

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The Spa should bea haven of peace and tranquillity.

It is also important not to pour cold water on the steam room heat sensor.

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What other gym equipment do you have?

We have a wide range of equipment that can be used to complement your Milon training.

Boxing bags
Cardiovascular equipment including rowing machines, VersaClimber, bikes, treadmills & cross trainers
Freeweights (including squat rack, barbells, dumbbells, balls, bands, kettlebells)
MyRide virtual indoor cycling studio
PowerPlate
Technogym Kinesis Circuit & Kinesis 1
TRX
Yoga equipment
Equipment Pilates & GYROTONIC Studio (by appointment only)
Fully kitted out Personal Training Studio (by appointment only)

Can I really get results by training so infrequently?

Yes! The Milon Circle has been tried and tested by leading research institutes for all walks of life and is proven to be up to 15 times more effective than using traditional training equipment.

It is recommended that you train once every 4-5 days to gain maximum benefits. The unique eccentric challenge will ensure that you see results quicker than with traditional training systems.

Your rest and recovery time is as important as the training time.

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You will feel the ‘Milon effect’ very quickly. Within 4 weeks you should notice that you feel more energetic and you may be sleeping better. Within 2 - 4 months you’ll start to notice other changes such as improved muscle tone and increased strength. If you’re training to lose weight and are eating healthily then you’ll notice your clothes fitting better too!

Of course all of this depends on you working as hard as you are able during each session and being consistent with your visits.

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If you're used to training more regularly, then including Milon in your programme can give you faster results. Our Milon Coaches can help you schedule your Milon training around your normal workouts for maximum effectiveness.

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Can I use the Club if I'm not a member?

Personal Training, Equipment Pilates, GYROTONIC sessions and Medical Referral classes are all available to non-members.

Access to Milon and our other gym facilities are for members only.

What are the Terms and Conditions of Membership?

Full terms and conditions of membership can be found here.

We are a Charity who supports individuals with medical conditions. Can we refer someone to you?

Yes, we’d be delighted to help. Please email Paola, our Medical Referral Manager paola@healthhaus.co.uk. In your email please provide the reason for referral and the individual's full name, email address and contact telephone number so that we can contact them to arrange an appointment.

I am a GP/Health Practitioner. How do I refer a patient to you?

Please email Paola, our Medical Referral Manager paola@healthhaus.co.uk. In your email please provide the reason for referral and the patient's full name, email address and contact telephone number so that we can contact them to arrange an appointment. If they have any specific contra indications or specific exercises you wish to be included in their rehab programme please advise us.

Do you have a café or restaurant?

The Hotel de France’s restaurant, La Terasse, is situated above Healthhaus. They serve food all day. (They also have an amazing balcony!)

Hot drinks can also be purchased from the Hotel reception.

Members receive 10% discount production of their membership card.

Will there be someone to guide me when using the Milon equipment?

Yes, the Milon Suite is manned by our fitness team throughout the day.

You will start your Milon journey with an induction (You will choose a date for your Milon induction during your Club tour.) One of our Milon Coaches will take you around the first Milon Circuit, making sure you're set up correctly on each piece of equipment and that you understand how to use every machine. Your settings will be stored in your membership card so that next time you come in the machines will automatically adjust to your personalised settings.

Every 12 sessions you’ll switch circles to ensure that you don’t plateau. At each switch you’ll have a 1:1 with one of our Coaches who will review your goals and teach you the new training protocol.

In between these sessions our team are there to adjust your technique and to ensure that you're working at the correct level, so that you get the maximum benefit from each session.

How much does a Personal Training session cost?

Personal Training starts at around £30 per session. The cost varies depending on the length of your session, the number of sessions you purchase and the experience of your Personal Trainer.

Do you sell swimwear?

Yes, we have a small range of Speedo costumes and goggles.

Do you sell fitness clothing?

We have a range of men’s and ladies Ronhill clothing. We can also order items that we don’t hold in stock within a few days.

Do you sell refillable water bottles?

Yes, we sell 500ml stainless steel water bottles.

We also have refillable hot drink cups made from rice husk.

What is the difference between mat and Equipment Pilates

The Pilates repertoire is split into two sub-sections: ‘Equipment Based’ and ‘The Matwork’, they are complementary to each other.

‘The Matwork’ is mostly done on exercise mats on the floor. Resistance is provided by body weight. Sometimes small equipment, such as bands and balls are used.

‘Equipment Based’ apparatus provides support while performing the repertoire. It can be used to make the exercises easier or more challenging and it provides endless variation so you'll never get bored!

What equipment do you have in the Movement Studio?

2 Reformers
Trapeze / Cadillac
1/2 Trapeze
Wunda Chair
Ladder barrel
Gyrotonic Pulley Tower

What is the Gyrotonic Method?

The Gyrotonic method is an original and unique movement method that addresses the entire body, opening energy pathways, stimulating the nervous system, increasing range of motion and creating functional strength.

Gyrotonic exercise sequences are composed of spiraling, circular movements which flow together seamlessly in rhythmic repetitions with corresponding breath patterns. Each movement flows into the next allowing the joints to move through a natural range of motion without jarring or compression.

Gyrotonic equipment supports these natural movement patterns.

What are the benefits of Equipment Pilates?

Pilates Equipment studios provide a safe and effective environment to assist with the development of body control and awareness. The equipment also provides support, facilitates movement and at the same time challenges your workout.

Improves flexibility and agility
Lengthens & strengthens muscle
Promotes body awareness
Develops & improves core stability
Improves the mind-body connection

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Can I bring my guide / assistance dog?

Guide dogs and assistance dogs are welcome. Please let us know in advance that they will be coming with you.

Use of telephones

Please do not make telephone calls in training suites or the corridor. Calls may be made discreetly from the lounge area.

Food & drink

Only sealed water containers are to be used in any of the fitness suites (no glass). Water bottles can be topped up from the dispenser in the Club lounge.

Food and hot drinks are permitted in the Club lounge.

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Clothing

Wear comfortable, discrete exercise clothing or normal clothing that won’t restrict your movement. Please avoid zips and denim. Light or wicking fabrics are best to keep you cool.

In the gym and exercise studios clean, non-marking soled and closed toe shoes should be worn.

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Gym Hygiene & Safety

Please do not visit if you are feeling unwell with any virus type symptoms.

You must use a small hand towel to place on equipment. (Loan towels are available at a charge.)

Wipe down all equipment after use with the cleaning products provided and return it to its correct storage place.

Please shower and change before using the Club lounge.

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What times do you offer Equipment Pilates and Gyrotonic?

Equipment Pilates and Gyrotonic sessions 08:30-19:30 Monday-Friday, depending on our Teachers’ availability.

Early morning and weekend sessions may be available on request.

How do I track my Milon progress?

Our Milon Coaches have access to all of your training data and will review your progress every 3 sessions. They will advise you when to increase your weights if you need help with this.

Your training record is stored in the MilonME app which you can download on your phone. The Milon ME app shows your progress and studio ranking in comparison with members of the same age and can be linked to wearables (Polar, Garmin). If you don’t have a smartphone you can access your training record through the Milon Care website.

Once you have completed 5 sessions the Milon Coach will show you how to download and use the app.

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Milon ME: Google Play

Milon ME: Apple Store

Do I have to book every Milon session?

Inductions for each change of Circle must be booked in advance, which can be easily done using the Healthhaus app.

We highly recommend that you book your other Milon sessions using our app too because making appointments to exercise has been proven to help with consistency. (It’s not compulsory though!)

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What do I need to wear / bring for my training sessions?

Wear comfortable exercise clothing or normal clothing that won’t restrict your movement. Please avoid zips and denim. Light or wicking fabrics are best to keep you cool.

We advise wearing trainers, but any supportive enclosed, flat shoe will be fine. In the Movement Studio socks are required.

A sweat towel is mandatory and you’ll need your water bottle.

We sell refillable water bottles and a selection of Ronhill clothing in the Club. You can also rent a sweat towel, so you're covered if you forget anything!

Can I bring my child to the pool?

You are welcome to buy a guest pass directly with the Hotel de France if you would like to treat your child to some quiet chill out time.

Please phone the Ayush Wellness Spa reception (tel: 01534 614171) to arrange your pass. They will advise you of the price at the time of booking.

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What happens on my first visit?

Your first visit to the Club will be your Club Tour. We allow up to 90 minutes for your tour because we like to take time to understand your goals, show you around the Club and explain the memberships and fitness services that may be of benefit to you. Plus, we’re sure that you also have plenty of questions for us!

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Once you’ve completed your membership paperwork you can choose when you would like to start your membership. It’s normally possible to start within a few days.

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We will book your Milon induction as soon as possible after you join. Your Milon Induction is your introduction to our Milon Circuit and where you'll get up and running on your fitness journey. You'll be introduced to one of our Milon Experts who will take you around the Milon Circuit, making sure you're set up correctly on each piece of equipment and that you understand how to use every machine. Your settings will be stored on your membership card so that next time you come in the machines will automatically adjust to your personalised settings.

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We look forward to taking your fitness personally.

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Book your club tour here.

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I have a medical condition / injury. Is it safe for me to exercise?

As long as the medical condition / injury is under control and you have consent from your GP/Health practitioner that they are happy for you to exercise, we can tailor an exercise programme to suit your needs.

We are happy for your GP/Health practitioner to liaise with us if they have any considerations / contraindications that we need to bear in mind.

If you have a chronic medical condition or need to continue your rehab journey following an injury or operation, then one of our exercise referral classes may be a better place to start.

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How old do I have to be to join?

You must be 18 or over to use our facilities or have Personal Training sessions.

If you are 16 or 17 you can take part in Equipment Pilates sessions, though you must be accompanied by your parent or guardian.

I've been a member previously. How do I rejoin?

Well hello again! We're delighted that you want to rejoin the Club!

One of our Membership Advisors will help you review your goals, explain any changes that have taken place in the Club since your last visit and make sure that everything is in place for you to start using the Club again.

Once you’ve updated your membership paperwork you can choose when you would like to start your membership. It’s normally possible to start within a few days.

We're looking forward to welcoming you back.

Book your rejoin appointment here

What are your clothing return and refund policies?

We encourage you to try all clothes on before you purchase them.

Clothing or accessories may be returned for a full refund or exchange, up to 28 days from the date of purchase.

All goods must be unworn or unused and in saleable condition with relevant tags/product information attached.

Can I buy a gift voucher?

Yes, please pop into the Club to make your purchase.

Gift Vouchers can be used for Healthhaus Membership, Personal Coaching, Equipment Pilates, Gyrotonic 1:1 Classes and Clothing.

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What times do you offer Personal Training?

Personal Training is available 06:00-21:30 Monday-Friday and 07:00-17:00 Saturday and Sunday, depending on our Trainers’ availability.

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What time are your Medical Referral classes and 1:1 appointments?

Please refer to our class timetable.

1:1 Medical Referral sessions are available by appointment.

Can I suspend my membership?

In unavoidable circumstances e.g. for medical reasons, redundancy or temporary relocation outside of Jersey, membership can be frozen for up to a maximum of 6 calendar months free of charge. You will need to provide professional evidence of your change in circumstance.

You can voluntarily suspend an annual membership for a period of 1 month per membership year, for example if you are going travelling. You will be charged an administration fee.

Please refer to our full membership terms and conditions for further information.

I’ve lost my Membership Card. Can I have another one?

We will happily replace your first lost card free of charge at our reception desk.

After this lost or damaged cards must be purchases. The standard replacement card fee* will be charged, however, stolen cards can be replaced free of charge on production of a crime number.

* Please refer to our 'fees and subscriptions' section for current fees.

Can I use Milon if I have a medical condition or physical limitation?

If you have health concerns, we recommend that you talk to your doctor in advance. However, working out with Milon equipment is generally safe, thanks to the electronic control. Your trainer can adjust the equipment, range of movement and resistance for you accordingly.

We offer Milon Medical Referral classes for anyone who needs more support.

How long does each Milon session take?

We are very fortunate to have 2 strength and cardio circuits. Milon Circle 1 only takes 35 minutes, while Circle 2 takes 42 minutes, as there are 2 additional resistance machines.

Are treatments at Ayush Wellness Spa included in my membership?

Ayush Wellness Spa beauty treatments and Ayurvedic therapies are run by the Hotel de France, so are not included in your Healthhaus membership.

To book a treatment please phone the Ayush Wellness Spa Reception (tel. 01534 614171).

What facilities are available at Ayush Spa Wellness?

Ayush Wellness Spa is a haven of peace and tranquility, housing:

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- 15 m Infinity pool

- Massage pool with jacuzzi

- Hot and cold plunge pools

- Sauna

- Steam room

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Healthhaus Gold Membership includes use of these facilities.

How do I choose my Personal Trainer?

Our Personal Trainers can help with wellbeing, strength and weight loss goals. In addition they all have specialist areas including pre and post natal, strength and conditioning, diabetes and obesity and exercise referral.

You’ll find information about each of our Personal Coaches here or email our Member Experience Manager for advice.

Is there bicycle parking?

There are bicycle racks outside the main entrance of the hotel and on the first level (Lido) of the multi storey car park. The latter is undercover.

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What are the opening hours for Ayush Wellness Spa?

Monday – Friday:

06:30 - 20:30 (last entry 20:00)

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Saturday, Sunday and Bank Holidays:

07:00 – 19:30 (last entry 19:00)

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Christmas and New Year opening hours may vary

What are the opening hours for Healthhaus?

Monday – Thursday:

Members: 06:00 – 14:00 and 16:00 - 20:00

Medical referral classes only: 14:00 - 16:00

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Friday:

Members: 06:00 – 14:00 and 16:00 - 19:00

Medical referral classes only: 14:00 - 16:00

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Saturday, Sunday and Bank Holidays

Members: 08:00 – 13:00

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Christmas and New Year opening hours may vary

How do I book a Personal Training session?

Before starting your Personal Training sessions you will need to book a complimentary Initial Consultation with the Coach, which you can book here.

Once you have started your sessions you can book via our Healthhaus app.

How do I cancel my membership?

You can cancel your membership as long as you do not owe any money.

If you wish to cancel mid-contract you will need to pay an early cancellation fee, unless your circumstances have changed (you are relocating away from Jersey, you have a permanent illness or injury, you have been made redundant) or you believe that we have breached our contract. You will need to provide professional evidence of your change in circumstance.

Please refer to our full membership terms and conditions for further information.

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Which membership is best for me?

I'm looking for fitness results but I'm limited for time.

- Choose the Healthhaus Silver Membership (Gym Only)

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I'm happy with where I currently do my exercise, but I'd love somewhere to go for rest and recovery.

- Pick the Ayush Wellness Spa Membership (Spa only)

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I'm looking for the full works - fitness results and somewhere to relax!

- Go for the Healthhaus Gold Membership (Gym & Spa)

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Personal Training, Equipment Pilates and Gyrotonic packages can be added on to all memberships.

Do you offer a pay as you go option?

We offer a pay as you go option for Medical Referral classes.

Personal Coaching , Equipment Pilates and GYROTONIC sessions can be bought as single sessions or as blocks with discount.

Membership is offered on a monthly or annual basis.

How do I join Healthhaus?

We know joining a new gym can be a big step, so you need to know you’re making the right choice. We invite you to book in for a free, no-pressure tour to see if Healthhaus is the right fit for you.

We allow up to 90 minutes for your tour because we like to take time to understand your goals, show you around the Club and explain the memberships and fitness services that may be of benefit to you. Plus, we’re sure that you also have plenty of questions for us!

Once you’ve completed your membership paperwork you can choose when you would like to start your membership. It’s normally possible to start within a few days.

We look forward to taking your fitness personally.

Book your club tour here

Do I have to be a member to have Personal Training?

Anybody over the age of 18 is welcome to have Personal Training at Healthhaus.

Membership is not necessary, though Healthhaus members benefit from member discounts.

Sessions take place in our dedicated Personal Training Suite.

Do I have to be a member to do Equipment Pilates or Gyrotonic?

Everyone aged 16 or over is welcome to have Equipment Pilates and Gyrotonic® sessions. It is not necessary to be a member.

16 & 17 year olds must be accompanied by a parent or guardian. (Why not exercise together!)

Healthhaus members benefit from member discount.

Can I self refer into your Medical Referral Classes?

Yes you can. Please email Paola, our Medical Referral Manager paola@healthhaus.co.uk to arrange an appointment. She will go through your medical history, discuss your goals and will advise you which classes or private sessions would be most beneficial for you. In some cases you may require clearance from your GP or relevant Health practitioner.

Where do I park my car?

Parking is available on the 2nd level of the multi storey car park, which is signposted as you drive up the hill. Parking is only available whilst using Healthhaus facilities.

Disabled parking is available outside the front entrance of the Hotel. Please make sure you have your blue badge clearly displayed.

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You’ll be joining wonderful members like this…

I have thoroughly enjoyed my membership and I feel that I have significantly improved my overall fitness levels. The staff in the Milon gym have been really supportive and notice very quickly if you are using an incorrect technique.

Caroline Wherry

January 2025

Heading

Ways to join our fab little community

Gym & Spa

Healthhaus Gold Membership

Gym only

Healthhaus Silver Membership

Spa only

Ayush Wellness Spa Membership

Open to Non-members

Personal Coaching

Open to Non-members

Equipment Pilates & Gyrotonic

Open to Non-members

Medical referral

Book a tour

You’ll be joining wonderful members like this…

FAQ