Members FAQ

Do you have a café or restaurant?
Is there bicycle parking?
Where do I park my car?
What are the Terms and Conditions of Membership?
Guest pass fee (September 2024)
Account debt (July 2023)
Loan sweat towel fee (July 2023)
Direct Debit administration fee (July 2023)
Membership card fee (July 2023)
Membership freezing fee (July 2023)
Membership Packages & Prices (July 2023)
Do you offer a pay as you go option?
I have a medical condition / injury. Is it safe for me to exercise?
I’ve lost my Membership Card. Can I have another one?
Can I suspend my membership?
How do I cancel my membership?
What are the opening hours for Healthhaus?
What are the opening hours for Ayush Wellness Spa?
What time are your Medical Referral classes and 1:1 appointments?
What times do you offer Equipment Pilates and Gyrotonic?
What times do you offer Personal Training?
Ayush Wellness Spa Hygiene & Safety
Gym Hygiene & Safety
Clothing
Food & drink
Use of telephones
Can I bring my guide / assistance dog?
Do I have to be a member to have Personal Training?
How do I choose my Personal Trainer?
How do I book a Personal Training session?
How much does a Personal Training session cost?
What times do you offer Personal Training?
I am a GP/Health Practitioner. How do I refer a patient to you?
Can I self refer into your Medical Referral Classes?
We are a Charity who supports individuals with medical conditions. Can we refer someone to you?
What time are your Medical Referral classes and 1:1 appointments?
Can I bring my guide / assistance dog?
Can I use Milon if I have a medical condition or physical limitation?
Will there be someone to guide me when using the Milon equipment?
What other gym equipment do you have?
How long does each Milon session take?
What do I need to wear / bring for my training sessions?
Do I have to book every Milon session?
How do I track my Milon progress?
What are the benefits of Equipment Pilates?
What is the Gyrotonic Method?
Do I have to be a member to do Equipment Pilates or Gyrotonic?
What times do you offer Equipment Pilates and Gyrotonic?
What is the difference between mat and Equipment Pilates
Ayush Wellness Spa Hygiene & Safety
What facilities are available at Ayush Spa Wellness?
What are the opening hours for Ayush Wellness Spa?
Are treatments at Ayush Wellness Spa included in my membership?
Can I bring my child to the pool?
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Can I buy a gift voucher?
Do you sell fitness clothing?
Do you sell swimwear?
Do you sell refillable water bottles?
What are your clothing return and refund policies?